culb99 Responsible Gaming

Our Commitment to Safe Play

At culb99, we believe that gambling should always be an enjoyable form of entertainment — nothing more. We understand that for most of our players across Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh, casino games, sports betting, and slots are a fun way to relax and engage with their favourite sports and game titles. We want to keep it that way.

We also recognise that for a small number of people, gambling can become problematic. That is why culb99 has built a comprehensive set of responsible gaming tools directly into the platform, all available free of charge to every registered player. No barriers, no waiting periods — these controls are yours to use at any time.

Safe Play Tools at a Glance

Every culb99 player has instant access to the following responsible gaming controls from within their account settings panel.

Deposit Limits

One of the most effective ways to keep gambling under control is to set a firm deposit limit before you start playing. culb99 allows you to define exactly how much money you are willing to deposit into your account over a set period — and once that limit is reached, no further deposits will be accepted until the period resets.

Deposit limits are available on three timescales: daily (resets at midnight Bangladesh Standard Time), weekly (resets every Monday at midnight BST), and monthly (resets on the first day of each calendar month). You can set your limits in Bangladeshi Taka (BDT), with a minimum granularity of ৳100.

Time-Out & Cool-Off Periods

Sometimes all you need is a short break. culb99's time-out feature lets you pause your account for a defined period without permanently closing it. During a time-out, you will not be able to log in, deposit, or place any bets. Any pending withdrawals will still be processed normally.

• 24-hour time-out — A quick one-day pause, ideal if you feel you have been playing too frequently in a short period.
• 7-day time-out — A week-long break to reset your habits and reflect on your playing patterns.
• 30-day time-out — A full month away from the platform, giving you significant space to reassess your relationship with gambling.
• Custom duration — Contact our support team at [email protected] to request a custom-length time-out of up to 6 months.
• No early cancellation — Once a time-out is activated, it cannot be shortened or cancelled before the selected period expires. This is intentional and is there to protect you.

To activate a time-out, navigate to Account Settings → Responsible Gaming → Time-Out, select your preferred duration, and confirm. The restriction takes effect within minutes.

Self-Exclusion Programme

If you feel that gambling has become a serious problem in your life, culb99's self-exclusion programme allows you to block access to your account for an extended period. Self-exclusion is a stronger, longer-term measure than a standard time-out and is designed for players who recognise a genuine need to step away from gambling entirely.

Recognising Problem Gambling

Problem gambling can develop gradually. Being honest with yourself about your gambling habits is the first and most important step. The following signs may indicate that gambling is having a negative impact on your life. If several of these apply to you, we strongly encourage you to use culb99's self-exclusion tools and seek external support.

• You spend more money on gambling than you originally planned, regularly exceeding your own budget.
• You find yourself gambling to recover money you have already lost (chasing losses).
• Gambling is causing financial difficulty — you are borrowing money, delaying bills, or neglecting household expenses.
• You feel irritable, anxious, or restless when you are not gambling or when you try to stop.
• You conceal your gambling activity from family members, friends, or colleagues.
• Gambling has begun to interfere with your work, studies, or personal relationships.
• You have made repeated unsuccessful attempts to cut back or stop gambling on your own.
• Gambling is your primary way of dealing with stress, boredom, or difficult emotions.

Getting Help & Support

culb99 encourages any player who is concerned about their gambling habits — or the habits of someone they care about — to reach out for help. Our support team is available 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6).

1. Contact culb99 Support: Email [email protected] with subject "Responsible Gaming Help". Our trained support staff will respond promptly and guide you through the available tools.
2. Activate a tool immediately: You do not need to explain yourself to use any responsible gaming control. Log in, go to Account Settings → Responsible Gaming, and activate the tool that feels right for you right now.
3. Talk to someone you trust: Sharing your concerns with a trusted family member or friend can be a powerful first step. You do not have to manage this on your own.
4. Seek professional support: If gambling has significantly affected your finances, relationships, or mental health, professional counselling or a support group may be beneficial. Our support team can point you in the right direction.

Protection of Minors

culb99 has a zero-tolerance policy toward underage gambling. All players must be at least 21 years of age to register an account and access any culb99 service. 21+ Age verification is conducted as a mandatory step during the registration process and may be repeated at any time at culb99's discretion.

If you share a device with younger family members in your household, we strongly recommend using your device's built-in parental control features or a third-party internet filtering tool to prevent unauthorised access to culb99 and other gambling platforms. Always log out of your culb99 account when you are not using it, and never share your login credentials with anyone.

culb99 reserves the right to suspend any account where there is reasonable suspicion of underage activity, pending full identity verification. Any winnings generated by an underage player will be void and forfeited.