culb99 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how culb99 ("culb99", "we", "us", "our") collects, processes, stores, and protects personal data provided by users ("Player", "User", "you") when accessing or using any service available on the culb99 platform at culb99.org, including but not limited to registration, account management, deposits, withdrawals, game play, and customer support interactions.

By creating a culb99 account and using any part of the platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the platform immediately.

culb99 is committed to handling your personal data responsibly, transparently, and securely in accordance with applicable data protection principles and best practices. This Policy applies to all players registered on culb99, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations across Bangladesh.

2. Data We Collect

culb99 collects personal data in several ways: directly from you when you register and use the platform, automatically through technical systems as you interact with our services, and in limited cases from trusted third-party partners such as payment processors and identity verification providers.

3. How We Use Your Data

culb99 processes personal data only for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected.

• Account management: To create, maintain, and secure your culb99 account, including authentication, password recovery, and account preference storage.
• Identity and age verification: To confirm that you are at least 21 years of age and that the information you have provided is accurate, as required before any funds are deposited or withdrawn. 21+
• Payment processing: To facilitate deposits and withdrawals via your chosen payment method, reconcile transactions, and investigate any payment discrepancies.
• Fraud prevention and security: To detect suspicious activity, prevent unauthorised access, identify bonus abuse, and protect culb99 and its players from fraudulent conduct.
• Responsible gaming compliance: To monitor player behaviour for signs of problem gambling and enforce any self-exclusion, deposit limit, or cooling-off periods you have set on your account.
• Customer support: To respond to your queries, complaints, and requests in a timely and accurate manner.
• Marketing communications: With your explicit consent, to send you information about culb99 promotions, bonuses, and seasonal offers relevant to your interests. You may withdraw marketing consent at any time by contacting [email protected].
• Platform improvement: To analyse aggregated usage data, identify technical issues, and develop new features and services that better serve our players across Bangladesh.
• Legal compliance: To fulfil obligations under applicable laws, respond to lawful requests from regulatory authorities, and maintain records as required by AML and data protection regulations.

4. Legal Basis for Processing

culb99 processes your personal data under one or more of the following legal bases, depending on the specific processing activity involved:

5. Data Sharing & Disclosure

culb99 does not sell, rent, or trade your personal data to third parties. We may share your data in limited, controlled circumstances as described below.

• Payment processors: Transaction data is shared with your chosen payment provider (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely to process deposits and withdrawals. Each provider operates under its own privacy policy and data protection standards.
• Identity verification providers: Where identity verification is required, document data may be shared with trusted third-party KYC (Know Your Customer) service providers operating under strict confidentiality obligations.
• Game providers: Aggregated, non-personally identifiable gameplay data may be shared with game studios such as Pragmatic Play, Evolution Gaming, NetEnt, and Spribe for the purpose of game performance analytics and RNG certification.
• Legal authorities: culb99 may disclose personal data to law enforcement, financial intelligence units, or other competent authorities where required by law or in response to a valid legal order. We will notify you of such disclosures where permitted by law.
• Business successors: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, subject to equivalent data protection standards. You will be notified of any such transfer in advance.

6. Data Retention

culb99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:

When your data is no longer required, culb99 will securely delete or anonymise it in a manner that prevents reconstruction or re-identification.

7. Data Security

culb99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and culb99's servers, encrypted storage of sensitive data at rest, role-based access controls limiting staff access to personal data on a strict need-to-know basis, and regular security audits of platform infrastructure.

Despite these measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying culb99 immediately if you suspect unauthorised access to your account.

8. Your Data Rights

culb99 respects your rights over your personal data. Depending on applicable data protection principles, you may exercise the following rights at any time by contacting [email protected]:

• Right of access: You may request a copy of all personal data culb99 holds about you, along with information about how it is being processed.
• Right to rectification: If any personal data culb99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
• Right to restrict processing: You may request that culb99 restrict the processing of your data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: Where technically feasible, you may request a machine-readable copy of your personal data for transfer to another service provider.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without penalty to your account standing.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling related to direct marketing.

9. Cookies Policy

culb99 uses cookies and similar tracking technologies on the platform to provide a functional, personalised, and secure experience. The following categories of cookies are used:

You may adjust your cookie preferences at any time through your browser's privacy settings. Please note that blocking all cookies may prevent you from logging in or using certain features of culb99.

10. Protection of Minors

culb99 does not knowingly collect personal data from any individual under the age of 21. All services on culb99 are strictly intended for adults aged 21 and above. 21+

If culb99 discovers or has reasonable cause to believe that personal data has been collected from a person under the minimum age, the relevant account will be suspended immediately, all associated funds will be withheld pending investigation, and the personal data in question will be deleted as soon as practicably possible.

Parents and guardians who believe a minor may have accessed culb99 or provided personal data to culb99 are encouraged to contact the support team immediately at [email protected] so that the matter can be investigated and resolved without delay.

11. Changes to This Policy

culb99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When material changes are made, we will notify registered players via their registered mobile number or through an on-platform notification at least 7 days before the changes take effect.

The date at the top of this Policy indicates when it was last revised. Continued use of the culb99 platform following notification of a Policy update constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed about how culb99 protects your personal data.

For any questions, concerns, or requests related to this Privacy Policy, please contact the culb99 Data Protection team at [email protected]. Our support team is available 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6).